STERLING WESSON

Communicated on a daily basis with 30+ customers, providing exceptional customer service.

Wrote and edited engaging and informative product descriptions, took product photos and assisted in website design and troubleshooting.

Digitized and filed all invoices and other financial documents for reliable record keeping.

Co-managed Facebook, Instagram and YouTube social media pages delivering information to 2500 members. Increased social media interactions by 300% which resulted in greater enrollment in paddling subscriptions.

Scheduled client appointments and assisted with client registration involving safety waivers, payments, explanations of programs and general overviews.

Was the primary photo/videographer for the South Island Dragon Boat Festival and the Vancouver Island Dragon Boat Festival which were attended by over 500 people.

Assisted in website redesign including spelling and grammatical proofreading, developing video advertisements for programs and reducing visual clutter to ensure easy readability. Also made monthly reports on social media performance.

Performed geological surveying for local fault lines present on beaches via drone photography.

Followed Transport Canada's drone laws and regulations including altitude limits and zone restrictions.

Developed customer orders to create visually appealing final products (documents, posters and business cards) and solved issues (print quality, file inconsistencies and margins) meeting tight deadlines consistently.

Increased small business account signups 500% by communicating benefits such as priority shipping, access to marketing assistance and discounts to startup companies which integrated Staples’ sales into businesses from their infancy.

Utilized Microsoft Office (Word, Excel, PowerPoint and Outlook) to file and process over 25 online orders daily.

Worked shifts alone making and selling popcorn and followed all necessary food and general safety guidelines.

Maintained confidential voter information of over 1000 ballots.

Delivered appliances to customer residences, furthered company image by upholding quality standards. Formed connections with customers by empathizing with their needs